I have received quite a few HoMedics products over the years and they have worked well. I bought this pillow for a family member for Christmas one year and they liked it a lot. I also have tried it several times and it feels good. I like HoMedics because their massage things are stronger than other ones out there. The shiatsu messages are great. I don't remember getting a ton of heat out of this pillow, but I don't really use it for the heat so that didn't bother me. This massage pillow is very relaxing when just sitting and watching television or reading a book. You can place it in the position you want to make it the most comfortable for you. The little massaging balls are pretty strong and get into your muscles. I find that these products last. I haven't had one break yet and I have massage products from this company for my feet, back and neck. I know that the family member that we bought this for still uses his as well. It's a nice basic color and blends in well. It's a good size to store away in a closet or cupboard. The heat is an added bonus. I like this massaging pillow a lot!