25 years or so ago, I used to send H&D products to everyone in my family for Christmas. Finally, both my grandmother and mother-in-law let me know that the fruit was often very poor quality and sometimes already beginning to spoil. I stopped sending it to everyone, but sporadically, I'd send something to one of my kids. Then my son spoke up and told me to save my money as his basket arrived with very poor quality contents. My last attempt to use H&D (up until this year) was 12 years ago, I sent my sister a grand fruit basket and paid to have guaranteed delivery by Christmas Eve, when we would be visiting her and her family that evening. We got there and they had gifts for us, but my basket for them hadn't arrived. I was so embarrassed. They finally received it around the 28th or 29th and it was filled with spoiled fruit. Yes, I called and complained and they sent another one out - but really, by then I couldn't have cared less about a replacement. Sadly, that was the last Christmas with my sister who died unexpectedly the next March. It's weird that I think so often of that Christmas and how disappointed I was. Anyway, fast forward: this year, I decide to send my daughter and her family a chocolate turkey from H&D for her Thanksgiving centerpiece. She lives in Bend, OR - not that far from Medford, where the company is located - can't really mess this up, can they? YES they can!! While the box itself was in perfect shape, the chocolate turkey was in pieces. Guess they can't pack well enough to ship locally, either. I am DONE DONE DONE for all time with Harry & David.