I received the Hamilton Beach Espresso/Cappuccino Maker as a wedding gift more than two years ago and I have been using it since then. It has a good brew performance and it is very easy to use. I find cleaning this machine quite as easy as well. It may be helpful to turn the unit on, without pressing the espresso or steam button, to preheat the internal components for about five minutes. before making one's drink. Additionally, it is helpful to buy an aluminum tamper. Although the plastic tamper that comes with the unit is adequate, but a weighted tamper is needed to make it easier to obtain a layer of brown froth known as "crema." Of great importance is the grind and the most recommended for espresso should be achieved via a conical burr grinder. It is advisable for one to descale the unit either monthly or quarterly depending on the hardness of the water in your municipality. The design is very nice and the machine is durable. I will recommend this unit to all espresso and cappuccino lovers.