We have totally enjoyed having this brew station at our work place. It does the job in terms of making coffee easily available without getting that burnt coffee taste and smell. It keeps the coffee fresh and delicious for those who love coffee. It was especially nice since we could program it the night before and have it ready and waiting on us in the morning. A totally exceptional experience for coffee lovers. Brew Performance Its performance has been very good. It brews the coffee well. It also tastes good which is an important quality. It brews quickly also. Ease of Cleaning Very simple and easy to clean. The pieces come apart and go together very simply. Anyone can do the cleaning. Ease of Use The programmable panel is very simple and straight forward, making the ease of use very good for anyone. We have found this machine to be very simple for anyone to use. Design The design is very simple and easy for anyone to use. Whether we are in need of someone to program it or clean it the design works well. Its modern appearance Durability This is a machine which is constantly used in the office. Even though it is a small office we love coffee so it is used quite often. The durability is a must for us and this coffeemaker does its job. In fact, I would say it does a beyond expected job. With its constant use it still continues to work.