I've been using this coffeemaker for more than 7 years, and I don't really have any complaints about it. It's easy to use and makes a great cup of coffee. I like that I don't have a glass carafe to clean because I'd worry about breaking it. It's a bit larger than some coffeepots but doesn't overwhelm my kitchen counter. Coffee is a necessity for me in the morning and I consider this coffee pot a faithful friend. Brew Performance Doesn't take long to make a full or partial pot of coffee. The timer function is reliable and easy to use. Ease of Cleaning There are parts of the coffeemaker that don't clean up well but I don't consider it a downfall of the coffeepot. I run vinegar through it a couple of times once in a while and that does the job. Ease of Use Making coffee is pretty simple in this machine. I don't see how it could be complicated. Design Modern design. No worries about breaking glass. Coffee mugs and larger travel-size mugs can be filled straight from the mouth of the coffeepot. Easy to see how much coffee remains. Durability Haven't had a problem with it in seven years. Now that it's discontinued, I don't know what my next coffee pot will be. I like this one.