My first phones were alright, nothing too nice, pretty cheap phones but they let me text and call, a few games were on them as well. When I decided it was time for a new phone I went into the T-Mobile store to find something within my budget. I looked all over, seeing Droids, Blackberries, all the expensive ones. Then I spotted the HTC Dash. It was pretty affordable, and I thought, "HTC? This is gonna be great!" Boy was I wrong. When I started to use the phone for the first week I got pretty used to it, but I didn't do much. When I started exploring more features, I noticed that the phone was terribly laggy. It became unusable at times because it just froze up, and nothing worked. The power button didn't even work, I had to take out the battery one time because there was no other way of turning it off due to frozen screen and ineffective power button. Then the worst came about a week later. It was cold and I was wearing a windbreaker with loose pockets, and I feel something hot on my belly every now and then. I get my phone out of the LOOSE pocket (just to prove this was not a body heat issue) and I notice the damn thing is dead from overheating. The other pocket on my windbreaker right next to it was at a pretty cold temperature, so it had to have been the phone. I hated the phone, but I decided to see if i could work with it. I still got to text and call, but it still overheats. Also, the volume touch strip is WAY too sensitive, I turned the sensitivity to low and it still brought up the godawful volume screen that takes up the whole screen. Why would a volume switch need to take up a whole screen to indicate volume? I don't know, but this phone is terrible, I would go back to my old cheap phones anytime. Which I probably will, considering the fact that everyone I call says they can hardly hear me with the Dash and they hear me clearly with the other cheap old phones.