I bought this **HP Photosmart 2710 **printer about four years ago. After few months, it crashed due to power surge (severe lighting). I called CSR and since it was still under warranty, they were able to replace it. They sent a box w/ all the appropriate packaging materials so that I could return the damaged printer. In turn, about 3 weeks, I got my *new* printer. I was a bit disappointed to learn that it was refurbished and not *new*. But overall, I was ok with it since all the features worked. Features include: fax, copier, scanner, memory card reader, and printer. Product is easy to use and is wireless. Cons: Printing is bit slow (1 page at a time) and if you have multiple pages to copy/ scan/fax, it could be awhile since you need to manually feed to the printer. Also, the cost of the cartridges are bit pricey.