This computer is so frustrating. It gets "stuck" frequently (although not as much as the models did 10 years ago. The thing that I really hate about it, is the daily updates when I am trying to shut down the computer. It updates every single time and the next time I turn it on, I never know what I am going to get. It keeps reformatting stuff and it is hard enough trying to figure out how to use this in the first place without having to have to re-figure it out every time I turn it on. Also, lots of times, when I am trying to download something or trying to look at a website, it just doesn't work and I can't see anything, but if I switch to my husband's Apple, it is fine. I tried to find a place to complain to, but I can't find anything, only complaints from other people about HP's poor customer service. Ease of Use It's as easy to use as any other computer. Hardware Quality I think the hardware quality is okay. Support & Service I can't even find support and service Durability I guess it is durable, it still works after a year and a half. Design I bought it because it looked good Performance You cannot imagine the many times that this computer just stops working. It slows to a crawl or just doesn't work. It takes me 10-15 minutes just to get it going in the morning for example.