i ve never seen or owned a better product from hp! the customer service is really bad though. the only real problem i ve ever had with the thing is when it practically died but all i did to fix it was reinstall windows and its worked fine since so i think windows got corrupt or something. i ve never even replaced the battery because of the recall. i do keep it charging all the time though. it has a very nice keyboard easy to use. and it does allow for easy turn off of the mouse pad and wireless. it even lets you know when caps lock is on! on the quickie panel thing there is a link to their media system called quickplay and a link straight to the dvd area of quickplay. there is also a fast forward button a reverse button a play/pause button and a stop button. in regards to sound it has a no sounds button and a volume control slide. well they are not really buttons they are touch panels. it has pretty good speakers. not only does it have a decent webcam it also has a mic. did forget to mention it comes with a remote. it has two headphone jacks and a mic jack. even a sd card reader. mot to mention the fire wire port. it has 2 usb1.0s and a usb2.0 port. a screen port is there. a lan wire slot. an s video slot. an hdmi slot. and a dvd/cdrom reader/burner. don t forget it was rated best of the best of 2006 by Mobile solutions for business and life. incase you can t tell i really love this laptop! Ease of Use i love the quick little entertainment panel i really wish hp would make another one with it. Battery Life lasts bout 1-1.5 hours Support & Service its hp come on u really expect good service?