It was a decent computer when I first bought it, but it became an absolute nightmare in the end. The thing practically fell to pieces on me and we barely used it. The battery is what ticked me off the most. It lasted for about two months after purchase and then absolutely died on me. Replacement batteries cost nearly as much as the laptops themselves! If that's not enough, the power supply on the power cord stopped working four months and had to be replaced, again not cheaply either. The case came all to pieces. All the plastic bowed up, the edging all came loose, all the compartment doors and trimwork popped off and the hinges just magically broke up into pieces Now the thing is worthless as a laptop computer and I haven't had it but about two years. The case has all but fallen to pieces, leaving half of the components exposed, and the hinges will no longer support the weight of the screen. The internal structure isn't much better. Sometimes the hard drive just does whatever it wants to do, sometimes nothing at all. I'm surprised at HP and ashamed of them in the same breath. This is a very poor product to invest money in. Ease of Use There was a lot of third party software to uninstall, which is about the norm now, but when the very expensive battery failed after two months use we were left having to use the power supply cable to keep it up and running. It had to stay plugged in at all times instead of for just a little while to charge. This pretty much ended the convenience of owning a laptop computer. Battery Life What battery life? You are going to have to replace the battery about every two months or so and they cost as much as the laptop does. Support & Service Does HP have a support group? I wasn't aware of that, since you can never get in touch with anyone! I tried to get in touch with them about the battery and the power cord. Help and support on the system didn't work and I never could get the right department to help me. I finally hung up in their faces and took care of the problems as best I could by myself. Speed/Performance It wasn't too bad in the beginning, which is why I gave this an eight. Now however, you can hardly get it to run, boot up or run programs. It also gets extremely hot if you do too much on it at one time. I wouldn't recommend this as a media computer, although HP does. Design I actually liked the design, visually at least. Its was jet black with all these silver circles on it.. Physically though its a piece of garbage. It can't take normal everyday use, more-less hardcore business use. Durability Don't use it and it should be ok. Put any slight amount of moderate use into it and it will fall apart on you.