For the first laptop I've ever bought myself it's fairly good in my opinion. The only problems that have arose so far is from the operating system. This one came with Windows 8 for me and this is the first time I've even used it. It's not as user-friendly as some of the other operating systems and has taken some time to get things figured out. It's trying to make everything app based and I haven't enjoyed that aspect. I just want a desktop and the older ways. It's lucky that this did have a desktop or I would've been extremely upset. It has a good amount of hard disc space, just wish it had more memory on it. Overall it's good for what I paid for it, but not the best out there. Ease of Use Operating system could be more user-friendly. Support & Service Haven't used it really. Speed/Performance A little slow at times. Durability Haven't dropped it or anything.