3.8
692 reviews
Other Knives & Cutleries:
  • Average: 4.6
  • High: 5.0
Type:
Discount Websites
Groupon.com

Read 692 Reviews

yes

5

GROUPON have very good customer services. I am satisfied. Thank you

Woodstock IL

true

Groupon customer service does not listen, does nothing!

1

Terrible customer service, representative hung up on our chat before it was finished. My Groupon wasn't fulfilled per the terms and I was looking for support to correct it both for myself, others, and Groupon but the Groupon rep Prasanthanan M. must not understand or read English very well. Absolutely terrible service! Strangely, in previous issues Groupon was spectacular. Wonder what the difference was this time?

Michigan

false

False Advertisement

1

A product was advertised a certain price but each time the price almost doubled in price when went to the site. Contacting customer service whom wouldn't honor advertised price even though price hadn't expired

Chino, ca

false

Terrible system and customer service

1

I wanted to buy a pet waste bag, but their system did not take the shipping address I entered. It is the address I use with all other online retailers and is the one USPS suggests to use. I tried a lot of variations such as changing Highway to Hwy and adding a Zip code suffix but nothing worked. I had a chat twice with their customer support, but they were not helpful at all. A day later, they got back to me with the address I should use. The address they suggested did not make a sense at all. They told me to use add a street number with # at the end of the street address. For example, "1234 Main St." to "1234 Main St. #1234". I replied back with my frustration and dissatisfaction, but what I got from them was a computer generated reply saying "We're so glad we could resolve your issue today!" Absolutely the worst system and customer support.

Palos Verdes Peninsula, CA

false

Thankful for this company

5

I accidentally purchased 2 groupons, (updated bank card during processing) I called the next morning when I saw both groupons went through, they sent out a message to their concern team, told me they would get back within 72 hours, for back with me the very next day and refunded the money within 2 days! Thanks Groupon for understanding a human mistake! I will continue to buy from you forever ❤️

Ohio

true

Absolutely terrible

1

My husband and I bought a hotel Groupon but were not able to go because of the family emergency (family member dying). I contacted the hotel, it they directed me back to Groupon. The leve chat was not available (conveniently), it's impossible to find a phone number to call them, so the only thing we could do was to email no reply was received. When I was finally able to get hold of their representative later via a live chat, I was told it's too late and we are not getting any refund or credit towards future purchases. Later on they sent me an email saying they are glad they resolved our issue! We lost a lot of money and they lost us as their customers. Very poorly run business!!!!

Brockton, MA

false

Groupon Canada - great deals + trade-in

4

Groupon Canada has great deals and their order trade-in policy provides the adequate level of post-purchase support to manage customer dissonance. I would like them to get even more local businesses on board.

Edmonton, Alberta, Canada

true

Outstanding customer service

5

We are visiting Utah from Alberta Canada. We we're searching potential properties to stay for the next nights , we were searching late the night of Aug 28th & accidentally bought a room at a resort..for THAT night (the 28th) It was after call centre hours, but we could use the chat feature, the representatives were so easy to chat with& Very understanding of our situation ... we immediately canceled the accidental room at the resort & groupon called the resort on our behalf the following day & that afternoon we had our money back, even through it was outside the cancellation hours . I am still reeling from the incredible customer service we received. We use Groupon on a regular basis .. actually we travel several times annually & refer to our trips as "groupon inspired holidays" ... this experience solidified our love for the app & the company.

Alberta Canada

true

REFUND

1

I CAN NOT GET HELP FROM ANYONE. I WOULD LIKE TO TALK TO REAL PERSON NOT MACHINE.

henderson nevada

false

False Groupon Promotions

1

Groupon sent me a get50 promotion. It did not work. When I contacted them I sent them the e-mail and a snapshot of the rejection when trying to claim. I never got an answer as to what the problem was. They did offer me s $5 certificate. The purchase I was going to make would have gave me a $25 discount. I continued asking what the issue was with the original offer. They just kept sending notes that my problem was resolved and surveys to fill out which I have completed each one. Has anyone else been able to use the get50 promo? I think it is a scam to get you to make a purchase and then they offer $5 coupon. I would like to know how many folks have been mislead by this ploy?

Ky

false

Groupon.com

3.8 692

73.8