After my hot water heater broke less then two years after it was installed, I called out a contractor to repair. They were unable to get parts for unit locally as the only way to get parts was to call warranty line. After calling the warranty line, they decided they knew more then the experienced plumber at my residence and sent the wrong part. I waited 6 days for hot water because GE tired to diagnose over the phone and not listen to the technician. The contractor finally just called in and ordered the parts that were needed without going through the warranty department and not my unit is back up and running. I could understand the run around if it was me working on the unit, but a licensed plumber that's been working on units like this for over 20 years, shouldn't have this much of a hassle just to get hot water for a client. I will NEVER purchase another GE water heater and strongly encourage anyone to stay away from them. Yes they are readily available in Home Depot and now I know it wasn't an easier option in the long run. I'm very dissatisfied with GE.
Palm Desert, CA