I have no complaints about this toaster. It has wide openings for various thicknesses of bread and is useful for bagels and frozen pastries that need warming or thawing. I have used it to not only toast bread and bagels but to thaw rolls for burgers or dogs. Toasting Evenness Depending on how many slices and how they are positioned, most of the toast comes out even. Have had some areas darker than others but may be due to positioning. Safety I haven't burnt myself on this toaster or had it overheat or spark. We use it almost daily, so it is reliable and dependable. Ease of Cleaning I like the removable crumb trays, which make it easy to get the bottom of the toaster clean. I find that some crumbs and other bread remnants get stuck in the slots, though, and the only way to get them out is to turn the toaster upside down and shake it. Durability We've had the toaster for six-and-a-half years and have had no problems with its performance or effectiveness. It has moved three times with us and has sustained no damage from packing.