Three days before a wake I ordered from this site for a funeral wreath that should have been fulfilled by a local florist near the funeral home. I gave all of the info the site required; funeral home, address, date time, my name & billing info and condolence card. YET!! What do they call me for? The "recipients" name!! ( nowhere on the site was this requested!)...OK. I tell them the name of the deceased. Again, again and again. Then they want my name again, again and again! Same representative every time! Not even exaggerating, was on the phone with their representative no less than 6 times, one of which same said rep actually hung up on us! While we were calling from the funeral home wondering what happened to our order! I need to repeat this! He hung up on me!!! I eventually was able to cancel the order. Embarrassed, horrified by the treatment and am hoping against hope that I am not billed for this fiasco! I would never ever recommend this site! And if you, like I, are looking to send sympathy flowers, call the funeral home and ask for a direct local recommendation.