I am an elderly woman living on social security. I live in Los Angeles. My daughter in New York was being graduated on May 16 from Columbia Universty. I ordered a vase of flowers to be delivered on Saturday May 13th as that was the last date available before she graduated. I checked the box for an added balloon for $5. When I spoke to her on Mother's Day I asked if she got the flowers. She sent a picture to me. What a disappointment! I could do much better with the flowers from my garden. The one I ordered "Vibrant Flowers" was a dull bunch of colors (and few of those). The arrange was sloppy. Worse, the balloon did not come with the flowers! The balloon was to say "Congratulations Grad!" When I called them today, May 15th to ask about the balloon and also about the discrepancy between the advertised price and final bill. I went ahead and ordered because this needed to get there before Tueday and she would be at the hospital working on that day. The denouement to this nightmare was that when I called the woman barely spoke English. They did not order a balloon to be sent belatedly. They did not apologize. The supervisor with whom I spoke was also difficult to understand because of her lack of English skills. I will never over from these people again. Next time I will order from "1 800 Flowers" as they have a good reputation.