Ordered and funeral arrangement and upgraded to premium arrangement. When arrangement was delivered flowers we dried up , some were dead and others were not opened. The arrangement did not cover the green form that holds the flowers. Called customer service to report my dissatisfaction and they said they will look into it and get back to me. After not hearing from the I called to find out the status and wad kept on hold for 36 minutes and then hung up on. I called back to find out what happened and got hung up on again. I tried calling again and found myself blocked, they were not accepting calls from my number. When I called from another number they hung up on me once I gave them the order number. Needless to say there is no resolution on this issue. Horrible vendor FO NOT USE!!!!!!