We upgraded to our Fisher & Paykel washer when our old Whirlpool started leaking all over the floor. My mother in law has a Fisher & Paykel and recommended it to us. My husband talked to the sales guy about the different models they had available and we love that there is the low profile agitator in this machine. It is easier on our clothes and the Ecosmart is great for saving water! I have had it for a couple months now and we're still on our first bottle of detergent. We have 3 kids (ages 5 and under) so its not like I'm not doing laundry. I've just used so little soap! I love it! I gave it four out of five stars because I'm still not quite sold on the water useage; I think sometimes more water is better for getting clothes cleaner, but this machine has the option of turning the water saving feature off, so it can use more if needed. My clothes come out of the washer dryer than ever, and my dryer runs less because of this. My last (top load, regular) washer was on its last days, but I took loads out that were dripping wet still! Not so with the Fisher Paykel! Ours was last years model on sale to make room for the new model in the store, so we got a heck of a deal on it too!