I bought this item a year ago from the Euro-pro company, and it sucks. I thought this was going to be a really cool garment steamer, but I was wrong. When I finally got it turned on to start steaming, it didn't even work. It got really hot, but no steam would come out of it or anything. The water started leaking out of it instead. I kept turning it off and would try later, but it never worked. Also, it got too hot to touch, and I couldn't even hold the handle of it because it was so hot. I ended up returning my to the company, which was a huge hassle. It took me about weeks of trying to contact them about the issues I was having, and then I had to speak to several managers to finally get my refund. Do not waste your time buying this steamer. I would never recommend this product to anyone. Performance This steamer didn't work. I turned it on and it got really hot, but never steamed. It just leaked water. Safety Gets to hot to touch.