I am not that excited about this product, I bought it once quickly in store before reading any reviews about it beforehand and it was conveniently right in front of me. It was a bit intimidating to set up, there are so many attachments and parts that go here, there and everywhere! so that was not very fun. It worked in some parts of my house better than others. Had the best results with it in the bathroom. Performance It did clean the mildew spots in my shower very well, better than anywhere else I tried it. Safety It seems a bit to easy to burn yourself with the steam that comes out of the attachment if you are not careful. I got a little to close for comfort a few times and it did not feel great. Ease of Cleaning Easy enough to clean and change the water out. Ease of Use Too many accessories comes with it, they could lower the price and actually lose half of them, that would be a good change. Durability Just does not seem that durable for the long run, I did not use it very long but it has a cheap feel to it. Design It is a really cute design, that is what attracted me to it in the first place. It is not all about the looks though!