Purchased this steamer based on reviews. Well, I must've gotten a defective model. First off, it doesn't actually make steam. Granted, it gets HOT, but to call it a steamer is a stretch. Second, the water well doesn't make it through a complete round of my kitchen floor before needing a refill. (I have a standard sized kitchen with a tile floor) And lastly, others have described the pads as,..."generously sized and thick...", well, while they are sized to fit the machine, they are far from "thick". I'd describe them as thin as your average dish cloth. Skip this machine! Once this one fails to get hot, and Lord knows, it will, I will invest in one of those bulky upright steamers since I have tried the Shark, the Haan and now this Eureka. All three have been fails.