I purchased this Epson CX5000 and at first everything was fine until I replaced the third set of ink. I was getting streaks in the black and I printed a nozzle check and did a cleaning twice - The Ink levels showed Expended !!!!! I called Epson and they sent out new ink cartridges but the black was on back order - when I called the Epson store to purchase ink, they had plenty So, I called tech support and all they could tell me is that it was on backorder and would ship when it came in (even though I told him that THEIR Epson store had it in stock) Well, mysteriously it showed up the next day Via FedEx Well - I installed the new ink and could not get the black clean and after 5 cleanings the ink shows expended and the black is still not cleaned. I called Epson again and talked to several tech support reps and was told to buy a new one or go to another printer company - That's some customer support !!! So, I guess Epson is comfortable with their products lasting three ink changes so you can throw it out and buy another Epson - Well, I WILL NEVER, EVER BUY ANOTHER EPSON AS LONG AS I LIVE !!!!!!!! Especially since this is the third Epson I have tossed in the trash for the same problem.