I have purchased many Eddie Bauer items through their website online. What is frustrating is that the promo codes they offer on their site never work. I have had to call customer service numerous times. Also I have noticed issues with the promotions that are supposed to automatically deduct. At times the site will say free shipping but when you get to the checkout it does not always deduct the shipping cost. As an Eddie Bauer member they will email you five to ten dollar gift cards but they don't always work when entered into the site. There has been very few orders I've placed online that haven't had some kind of problem. They really need to revamp their website. It is so frustrating, I actually have gift cards right now to use but I haven't felt like dealing with the hassle. Over Christmas I purchased many items. They didn't make it in time for Christmas. I believe that was due to the issues they had with Fedex. They actually ended up refunding me for that order. One thing I do appreciate is that they always try to make it right for the customer.