I used Erik's online chat to ask about an electric bike I wanted to purchase that was out of stock. Joel helped me and he thought there were some in the warehouse ready to be assembled, but wanted to confirm. He took my contact information and said he would call me with an update. Joel called me the next day and said they had some. I ordered one over the phone, chose the store I wanted to pick it up at and received an email order confirmation in minutes. Great job Joel and Erik's. Thanks for following through on my request.