We purchased the Telluride Plush from the Joplin store and after a few months my husband and I began to notice that we were rolling to the middle. We called to inquire about this and wanted to get a different mattress. The manager (who sold it to us) came to our house and looked under the bed and said we needed to a frame that has a center leg. She said it like it was something we should have known and did not offer to give us one or even sell us one. So, a little time went by and we, being not so thrilled with Denver Mattress, tried to find this frame at a different store to no avail. So we then went to Denver Mattress to purchase one. We were told by the manager to elevate the center support some because it would need to be able to adjust to carpeting. So that is what we did. Several months go by and we are still sinking to the middle. We both begin to have back problems. We call and talk to the assistant manager who says that shouldn't be happening. The manager comes out to our house again and says that the elevation broke the box frames! She says she can SELL us a new box frames. Doesn't offer to give them to us. We talked to a regional manager who says they will give one to us for free. They come out to deliver it and can't get it up the stairs! Finally, the regional manager offers to give us a split box frame which doesn't even require a center support. That's what we should have had all along. CRAZY! This entire process took three years, by the way. Before it was all said and done we bought a Select Comfort mattress which we love. We have kept the Telluride mattress set, because we would feel dishonest selling it to anyone else. My son likes it okay now that the problem is somewhat fixed, but even the regional manager says it is too soft of a mattress for him.
Webb City, MO