If you're into heavy gaming, you can still run something like Team Fortress 2 on low and it would work adequately. Other than that, I would just use this laptop as an everyday tool as it performs great otherwise. The Dell XPS M1201 has a DVD burner, 4 USB ports, and a VGA port (to hook up t.o the tv). Ease of Use As a basic type looking laptop with no physical bells and whistles, it is very straightforward to use. It does not have a numeric keypad on its keyboard, so that makes the laptop's width considerably smaller. The buttons are clearly labeled (as well as their secondary functions). Battery Life Although I mainly had it hooked up to the power supply, the laptop does fare well when it's toted between rooms. Support & Service I have no used DELL's support services. Speed/Performance For your basic everyday functions (email, typing, searching), the M1210 works very well. For heavy gaming however, you are better off investing in a much more newer model. Design Not as slim as a certain fruit brand, the M1210 is still thin enough to put into a regular bookbag. It is two toned, a black cover and a silver keyboard. Durability I admit to dropping it once by accident and it still works fine. I have had this laptop for about 5 years before it finally died on me (motherboard problem).