I've used this computer for over three years. I love it, and a used one would be a great value, but keep in mind that it is fairly old and outdated by today's standards. If you just need a lightweight, inexpensive computer, this can work for you. Ease of Use The function keys are easy to identify, the design is great, and it runs Windows just fine. Battery Life Three to four hours on the standard battery isn't bad, but I would definitely prefer more now that tablets get more than ten hours on one charge and are more portable. Still, it's better than other netbooks its size and age. Support & Service Dell maintains a great support website, and my experiences with customer support, although limited, have been great as well. I guess the main take-away here is that I haven't needed to contact support for anything serious, and the help I have received was more than adequate. Speed/Performance It isn't very fast, but that isn't the point in a product like this. It gets me through the day just fine for a few tabs in a web browser and some like writing, but it won't get too far with games or flash videos. Design I prefer the keys on the keyboard over the standard chiclet-style keys found on most laptops and netbooks. They are much easier to travel over, and the keyboard is just the right size. Durability I used mine for three years before cracking the plastic. The white color of the underbody does make scratches and smudges appear more prominently.