This Dell Inspiron laptop was given to me as a gift when I went off to college. I was thrilled! It worked perfectly considering I was only using it to go online and do homework. Ease of Use This computer is pretty easy to use. I have no complaints in that area. The "help" section makes it very easy to troubleshoot most issues you have with the computer. Battery Life The battery life is pretty bad. You cannot unplug the computer for too long before the battery is completely drained. I do not believe the I get a full hour of use before I have to plug it up. Support & Service Dell only allows you to purchase their products directly from them. So if you are ok with that you should have no problem with their customer service. Speed/Performance I have had this computer for several years. As with most computers, the longer you use the computer the slower it will move. So this computer moves very slowly. Be prepared to add more storage and never download anything. Design This is a large laptop considering the size of most other laptops. Durability This computer has lasted me a number of years! It still works and I sometimes use it as a back-up if my other computers aren't available. The power cord breaks frequently. I've had to replace it 3-4 times. So that's not ideal.