I bought this coffee maker (possibly the previous model of the same style) about 3 years ago and it's still working as well as the day I bought it. I've only cleaned the brewer once, so I'm not even intense on the care and maintenance. In terms of durable kitchen electrics. I've decided that hardware power-tool brands are the way to go (I've got some Black & Decker products that have lasted for more than a decade). I picked this maker for the front-load access which has made it so, so easy in my teeny, tiny kitchen. Unlike some of the other reviewers, I find the brew time to be just fine. It takes only 10-15 minutes for an 8 cup pot. The machine does offer an Aroma setting which slows the brew significantly. But this is a show-off feature, good for when you have company and want to set a mood or when you program it for the morning and want the smell to meet you in your bedroom. I've never used the program option so I've got nothing to offer on that feature.