I like the Cuisinart brand and own several products. This waffle maker is my least favorite. It makes decent waffles and I don't have a problem with them sticking to it, so that's a plus. However, the grill panels do not remove, so cleaning the griddle is difficult. The worst part of this waffle maker is the handle. While part of the handle is made of black plastic, the edges of the handle are metal, and get VERY hot. Both my husband and I have sustained burns while trying to open or close this waffle maker. We purchased this a couple years ago, so hopefully they've changed the design. Overall, I would definitely not recommend this waffle maker; there have to be better, and safer, options out there. UPDATE: Within weeks of writing this review, this waffle maker stopped working entirely. Because of the problems we had with it previously, I just threw it away and made no attempt to contact customer service. Settings/Features I would have liked this so much more if there were a griddle too, as it's not very often we want to go to the trouble to make waffles, and it takes up a little too much space for a 'one trick pony.' Durability Edited to add: within a few years of occasional use, this waffle iron stopped working.