I bought these mugs because I wanted to have pictures of my pug Ruby in there. It was supposed to be a very easy process to put picture in, but that turned out to be FALSE! I spent hours and hours trying and trying to stuff the pictures into the stupid mug until I just gave up and used their default pictures. Sooo lame. But the mugs work very well and keep my coffee hot, but I would rather look at Ruby than the stupid kid pictures they put in there. Maybe they should of hired a PROFESSIONAL to put in the pictures!!