I am a repeat customer to CoolTiles.com and really, really needed a few more tiles to complete a job. Paid $64 in shipping to ensure that a $50 order get here in time for the installation and they completely blew me off! The tile people are now gone, the 4 tiles I needed are now going to take ONE WEEK to get here, and all because they don't give a damn about the customer! Their comment to me, "sorry about that, these things happen". Well never again to me from you people and it should be never again to any one else. CONSUMERS PAY ATTENTION, YOU WORK TOO HARD TO HAVE COMPANY'S LIKE THIS NOT RESPECT YOUR ORDER ENOUGH TO MAKE SURE YOU GET IT WHEN YOU NEED IT. They could have over nighted the tile to make up for their error but simply choose to say, ..."so do you just want to cancel it?", AND NOT: "WHAT CAN I DO TO GET THIS ORDER OUT TO YOU RIGHT AWAY". BOTTOM LINE--SPEND YOU MONEY SOME WHERE ELSE!