Omg. This is the 4th time I had to call them. Each time at least a 30 min wait. The web site says chat is no available surprise. Also checking web site to see if there is a extra charge for using your phone in the USVI it is unclear type in St Thomas and it does not come up. All the other VI come up except US Virgin Islands. How can this be? Not clear on any extra charges. The main reason I am upset is my flight got cancelled and had to use my phone which had been on airplane mode for a week. It took 30 mins on hold after asking for a supervisor twice still did not get a straight answer " what I am a I getting charged?" The web site did not list St Thomas. All the other VI's but not St Thomas.