I have one of these running Windows XP SP2 and it is slower than a turtle. And has only a 40GB Hard Drive. And a very cheap looking graphics card. Ease of Use Its Windows XP so its easier to use than just about any other Windows Operating System. Hardware Quality This computer should run Windows 98 because this can hardly even run Windows XP without taking 10 minutes to load the internet to msn.com. Also I tried to upgrade this to Windows XP SP3 and it would never respond to upgrade. Support & Service Honestly, I never called support but chances are since Compaq is no longer a computer brand so chances are you will never get support for this. Also, keep in mind this is running Windows XP SP2, support ended in 2010. Durability It looks durable and this does come equipped with a hard shell. Design The design of this computer is very unique looking however this looks like a more sharp black edition of a 2004 HP Pavilion Desktop. Performance Another poor thing about this PC is the performance. It is very slow. So unless you have the patience to wait 20 minutes for you to pay your bills or update your facebook status or whatever. DON'T BUY THIS PC. Also this goes with just about everything else.