I have been with Comcast for over 2 years under my own belt, and far longer than that through some form or another. The service was always good, but every once and a while something would go out or not work. The people who install it or fix it are always over 2 hours later than they say they will be. When you phone in it always starts out as an automated machine and then after a series of pressing the wrong numbers you can listen to some up sells you don't want before you speak to a person who sounds like a machine anyway... And from their inhuman automated responses it doesn't seem worth the call anyway.... But that's not what has really left a bitter taste in my mouth. MY issue is that now that I have cancelled my services, they say they can no longer resend the box I NEVER got to return my router because my account is closed. But they have no issue charging me for services I never received. -_- If they didn't have a monopoly on the market maybe the world would be a better place.

FairIzFair

USA

We have had comcast high speed internet for a few years. We have had a few issues with them. First our neighbors had a tree that was laying on our internet line. The internet company wouldn't do anything about it. Our internet box did not work, we had someone come out and look at it and it did not solve the problem. So we decided to buy our own box which helped for a little while. Our internet goes in and out often, and for the price we pay I think we should be able to have some steadiness. Overall, they are not the best, expensive but not really sure who their competitors would be in our neighborhood. Speed Sometimes seems fast, other times is slow to connect and must disconnect and reconnect a few times. Security Have not had any issues. Reliability Often goes on and off, with and without bad weather. Customer Service They want to charge you a ridiculous amount to have someone come out and help you. Seems as though you wait a long time as well to actually get someone to come out and look at your problem. When I dealt with someone over an email problem over the phone, they tried rushing me, told me the wrong information and I ended up having to call back.

StevenOx

USA

Every time I find myself having to deal with Comcast, I sigh, because I know that the next few hours of my time will be absorbed with trying to make Comcast understand what the issue is. When my fiance and myself moved from one city to another, we called Comcast to make sure we were following all of the necessary steps. Come to find out on our next bill we were charged the entire box fee, because we had failed to return it. After speaking with 5 other representatives who gave varying answers from "The box needed to be returned" to "It is unclear as to why you were charged" we were fed up. Unfortunately, still in a contract and not able to pay buy-out fee. Speed You can generally expect several times a day your service to unexpectedly slow down. After calling to try and schedule a service representative to come out, we were just told "it's the area". Good gracious, Comcast. Security No issues thus far with Security. Reliability For the most part, internet service stays on and connected. You can definitely expect it to slow down several times a day. I know I'll always have internet, just not how fast I can web browse with it. Customer Service Just. Purely. Terrible. I would switch to another company, but I'm afraid that I would be charged by one person for one thing, and charged by another person for another thing. Then when I try to call to try and straighten out what's going on, I'm sure I would be switched from support specialist to support specialist for 3 hours before hanging up and just paying whatever it is they say I owe them. Truly. It's this bad.

hiscefit

USA

They seem to have good deals on internet and it is fast. It doesn't cut in and out. It helps that I can bundle it with tv so the price is lower. They have a wide variety of speeds to choose from. Speed Pretty fast, it can slow down when you play netflix and have the computer on around PrimeTime. It helps that it is fast so I can do all of these things. Security They provide Norton for getting the internet through them which is nice, it seems to never give me an issue. Reliability It doesn't cut out and I get full bars most of the time. I have an older house and it does seem to loose bars when I am in the back of the house but its full where it is important. Customer Service I had to get their modem and they would charge to come out and set it up. It get frustrating dealing with things that they know are easy because they just pawn it off on other branches of the company, so your wait time is very long. I try to do the online chat for all of that.

wonderbean182

USA

I used Comcast for many years. In fact, I was subscribed to their triple play feature for a few years. I liked the convenience of a triple play because, I believe, Comcast was the first to offer this. This triple play is what go me to try their internet. I was not impressed towards the end. In the beginning I was happy because I did not know about too many other options. Remember, Comcast was a powerhouse before Fios entered the picture. The internet was slow and I always seemed to be needing to call Comcast for help with the most random things. Plus, their customer service is not that well at all. I decided to switch to another service, towards the end of my contract, and I liked the other service better. Plus, when I was a member, you had to sign a terrible and long contract that upped the prices the second year. I did not appreciate that at all. I don't trust Comcast because of all the sneaky add on prices they added to my bill.

KristinaHarmon1

USA

For the purpose of expedience, I will skip the back story of Comcast. My review will contain no charming witticisms. Your eyes will not be tantalized by lucid images of fairy folk or Grandma's apple pie. My reasoning is simple; Comcast is the tangible manifestation of evil! I will mercifully begin with only the basic complaints. Comcast offers introductory rates, which skyrocket towards the pearly gates a few months later. A number of companies follow the same policy, but I don't recall any that hiked their rates so drastically. To summarize this point; I will simply say, you might as well sell your firstborn to pay the bill. Dealing with the service technician was like being dragged across putrescent hamburger meat. His rude demeanor persistently chipped away at my composure. It took nearly an hour for him to decide how to proceed. I understand that some houses are more difficult then others, but his lack of skill didn't exactly inspire confidence. Thankfully, he called his supervisor for directions. After the installation was complete, I decided to give the actual service a chance. My expectations were high in the beginning, but quickly deflated as I watched my internet browser load. Comcast proved marginally faster than dial up. I called customer service, and got the run around for twenty minutes. Finally, I talked to someone who didn't give me the impression I was conversing with a wall. "Our internet service gets slower when a lot of users are on," she said. Slower? I understand the elementary concept of bandwidth, but "slower" is an understatement; like "the atom bomb is powerful." Not only does it slow to a drunk turtle's speed, but your service randomly dies. When I say "randomly" I don't mean once and a while; I mean daily. Does Comcast prorate a discount for the time service is not received? No, of course they don't! Suffice to say I cancelled my service a short time later; however, it gets worse. Comcast nearly cost me an opportunity to qualify for a mortgage. Months after I cancelled my service; which I received conformation mind you, I discovered they were still billing me. This of course went on my credit, lowering my score to the upper five hundreds. Luckily I applied at a credit union, which determine their own standards regarding approval. I had to get a note from Comcast acknowledging their mistake; which was no easy task, and present it to my credit union. It took months to get the black mark off my credit; consisting of countless, agonizing hours on the phone. I would rather plunge from an airplane; set ablaze as I fell; and immolate; before hitting the ground at Mach 2, then do business with Comcast. Unless you are predisposed towards boundless sadism, avoid them like the Ebola virus. The level of professionalism and honesty you will receive, is about equal to a kleptomaniac with mythomania. My sincerest hope is that I can spare at least one person an Earthly rendition of Purgatory. Please; I beg of you to cast the idea of Comcast from your mind. lest you end up locked in a demoralizing kaleidoscope of terror. Speed "Comcast is faster than DSL;" these lies are so reprehensible, they contaminate my soul for just thinking about them. If God is generous enough to grace your existence; and allow your Comcast service to actually work, it's still slower than DSL. Don't buy into Comcast's puritanical facade. Security If Comcast handles its security like customer service, you might as well post the recipe for a biological warhead on an Al Qaeda website. Reliability Is this a rhetorical question? Not even a Zen Buddhist would have the mental affinity required to tolerate the inadequacy of Comcast. I would advise signing up for college courses. You're going to need a degree in horology to venture an educated guess as to how long your service will be MIA. Customer Service A person would have better luck trying to pluck the brow of a rabid, drug induced chimpanzee. It took me nearly an hour to get someone on the phone; followed by thirty minutes of verification, most of which was repeated later; ten more minutes to solidify the idea that I actually had an account at Comcast; and a verbal wrestling match with a belligerent service rep. She acted like I was speaking in a mystical dialect, which had been forever lost in the annuls of history. I will tell you what it's like to deal with Comcast's customer service. Go to the local store and purchase some crayons. Conjure a terrible image in your head; and just prior to creating that image on paper, forget what you're doing and jump out the window. Dealing with Comcast is not only repulsive, but morbidly unpredictable.

tidalforce79

USA

Comcast provides incredible internet service with very little downtime and incredible high speed . I have no problem streaming video to my tv, while surfing the internet on 2 computers . I would recommend this service to anyone who downloads or streams music or video . Gamers online also will have little to no problem with lag .

DavidMelbourne

USA

I don't have many dropped connections, I'm on a decent plan for now, but if there is a problem the first words out of the customer service person's mouth are how much it will cost if they come out and it's not their problem. It is usually their problem but who wants to commit to a huge "maybe" service call charge? They pretty much are the only game in town here, at least my plan is good at the moment. I'm hoping AT&T Uverse will start servicing my town soon, competition is the key for us consumers. I've had the same internet provider since 2004, they just have changed hands and now good 'ole Comcast owns the keys to the palace. Speed I don't notice a difference in different speed packages that I've subscribed to. Security I do like their free Norton Security. Reliability Not many dropped connections anymore. Customer Service It's hard to call them, then it took a week for them to get their wires up off the street, after a damaging windstorm.

milo9282002

Spring Valley, IL

Comcast is a great company with wonderful service. The technicians are always on time and the do a really great job. Both the cable TV and internet service are great. I have lots of channels in HD and sports channels such as NFL, NHL, and Nascar. I also like the adult channels like the playboy channel among other adult channels. Comcast is one of the best cable and internet companies around and I'd recommend Comcast to all of my family members, friends, and everyone else I come in contact with. Keep up the great work Comcast!

McCoyWhite

USA

their internet is very good but the cable could use some changes, as in the way they changed the format with the new boxes as you cannot record a program more than 5 minutes past its viewing which is not right especially when they carried the option of up to 3 hours before and if its a live sporting event we miss it as you cant tell that a sports program will run from say 7-9 we all know this doesnt happen. and they also changed it to where you were able to view programming for at least a week or so ahead and now you cannot do that either

libradoll1012

USA