When the fruit arrives moldy in a perfect box, you know that it must not be the transportation that caused it. When you attempt to contact them and they can't find your customer information there is a bigger problem. Read through the reviews here. If it is just me, then blow it off. If I'm part of a pattern, think about looking elsewhere. Ease of Use Customer service reps are unhelpful. Product Selection If you want crackers and cheese they can mark up and repackage as well as anyone. If you want fresh fruit it is a crap shoot. Product Pricing Average compared to others... high compared to fruit quality.