The closets look and feel phenomenal. They stand up well to normal wear and tear and can add a lot of extra space to even the smallest closets in your home. Also the name alone can increase your home's resale value by 10%. On top of having high quality products they stand behind there products and for whatever reason they will change anything in your closet no questions asked. If you get shelves and after a few years decide you don't like shelves anymore and want drawers they will change it no questions asked. The customer service is horrible though. I use the company out of CT and the sales rep seems really nice however takes forever to get back to you on product designs and any general question you may have. It usually takes about 3 to 4 phone calls or emails before you can actually get you question answered.