We downloaded the iPhone app, sent the photos, received an email confirmation and then....nothing. In our neighborhood (Jamaica Plain Boston) they have not mastered the system so I had to go to the store to urge them to work on my photos 24 hours after submitting them. They had printed them but there was not alert on an email. I also had another order put through win 5 minutes of the first one and I am still waiting to hear back on that one. It seems the app is automated but the next steps in the process are very dependent on human behavior which in this case was lacking. The person who knew what to do (I am told) would be in later but I am still waiting for my email confirmation on photos ordered 36 hours ago for what was supposed to be same day service.