CCO acquired our HELOC from Country Wide. We accidently deposited a check from our credit line on 12/31/2014 and when we called CCO on 1/2/2015, they told us to send a fax directing them to not honor the check. Within 2 days the check cleared the bank and when we called they said they never received the fax. The next advise they gave us was to send a check, essentially paying them back, which we did (sent to the address they provided) and the check was never received. We then had to issue a stop payment request and reissue (mailed certified mail) and our check finally cleared the bank by the end of January . We thought all was good, but in early February, we received a phone call from CCO stating that we were past due (we had not received any statements). We explained what had transpired and were told okay. In early March, we wrote three checks against our HELOC. The first check cleared, but the other two did not. We had paid sub-contractors for home remodel work and were shocked when we were notified that the checks were returned as insufficient funds. When we called CCO, we were told our Account was frozen due to a system glitch and they were working on a resolution. At that point, CCO referred our Account to Collections. The first statement we received was dated 2/26/2015 and we were told to disregard and not make any payment until they could resolve their system issue (which would take between 30-90 days). We were assured they would not report us as past due to the credit bureaus. By the end of March, CCO reported us as 30+ days past due to all three credit agencies. In early April, we decided to payoff and close the credit line, which was accomplished by wiring $4k (approx. $ 500.00 more than the balance due) and sending a certified letter requesting account closure. CCO never acknowledged receipt of our payoff request and it took over 60 days to release the lien on our property. We will NEVER do business with CCO again - they are horrible!

PPAZ

Portland, OR

No such thing as customer service. They lost our escrow check after we paid off the loan and we had to wait 60 days for them to refund the money. When asked if it could be expedited, their answer was no, we can not deviate from our policy. I am very glad that we will never again have to do business with them. Customer Service Good luck getting someone to answer the phone. Expect 5 minutes of pressing buttons trying to find a real person.

alexvirginia

USA

I chose to refinance our mortgage with CCO Mortgage because they already had our loan and I thought our 8 year excellent repayment history would make the process go smoothly. Unfortunately, CCO Mortgage employs very untrained processors who do not understand how to analyze FITR's for self employed people and they were asking questions 3 months later that other banks had asked the very first day I called for a rate quote....CCO took our money to lock the rate then ran out the clock without getting all the information they needed to satisfactorily review our application. Customer Service Our first processor had a family emergency which of course we were sympathetic to and we received a letter with a name and number for the replacement...but when we called he didn't know anything about it and said that letter was sent in error and we had a third processor. The third processor is only part time and was never in when I called to see if they had questions. Types/Options Bait and switch.

Dissatisfiedrefi

USA

CCO IS THE WORST MORTGAGE COMPANY IN THE WORLD. hAVE BEEN TRYING TO MODIFY OUR 6.85% MORTGAGE FOR 4 YEARS AND KEEP GETTING DENIED, EVEN THOUGH OBAMA'S HOPE HOTLINE WEBSITE SAY WE QUALIFY. I WISH I COULD GET A CEO NAME AND ADDRESS TO LET HIM KNOW HOW MUCH HIS COMPANY HAS RUINED MY LIFE. Customer Service IF YOU ARE WHITE FORGET ABOUT GETTING ANY HELP

RENAEE

USA

Where is the -100 button to click on? The "very poor" option doesn't even come close. Hell is easier to deal with than this company. I wouldn't wish this company on the Devil himself. Customer Service Complete incompetence every time you call. I spend at least 1.5 hours on the phone getting transferred around to 10 people. No one ever has the answer so I get transferred back to the original person who took my call and she'll "get back to me." She never does though. So I call again, spend another 1.5 hours on the phone, meeting 10 new people, only to never get resolution to my very simple problem of "Why did I get charged a late charge when you cashed my check 3 days before the payment was due?" Types/Options You get stuck with one loan option and one term choice if you are looking for a loan to add on to an existing home.

themamayada

USA

We have had a mortgage w/ CCO for about 3 years, they call us almost monthly to harass us about our payment not being recieved (on auto payment) telling us we owe penalties and fees. We call them back, they say "oh I see what happened" and it goes away (until next month). Today the person actually raised his voice to my wife and hung up on her.. and we aren't (or ever have been) late on a payment! Customer Service Their systems are either not functional or just don't exist.. 3 years of miss billing (additional payments to principle not payed to principle). Inaccurate yet aggressive "late payment" collectors.. Types/Options The only option I am interested in is the option of another mortgage company

playfair

USA

I got a 1st mortgage with Citizens in late 2004. When my first payment was due, they sold the servicing to another company and my payment went to the wrong place. It took some time to straighten that out. Not the best way to start. Then after 1 year the servicing was sold to CCO. Twice they failed to pay the insurance company and I lost my coverage. It took some effort to get things straightened out, too. But I cannot say the customer service was totally bad. Just confused. I've now paid off the mortgage and made a final payment using their payoff department hotline. Again, not easy to comply, but at least I'm free. Only thing I don't like is this electronic note thing. I wanted the note in hand, but they don't have such things, and claimed they'd record it in the town hall. All I got was the letter saying they won't do anything "for me" anymore regarding tax payments. Whatever. I'll have to verify the recording. (My mortgage had better not be tied up in some fraudulently securitized debt obligation!)

HansaJunchun

USA

Worst financial mistake I ever made was going with this company for a loan. I would never recommend any one to use CCO Mortgage for anything. My first home loan was through them. I've been trying to refinance since the end of January. Nine months later, second time of filling out paperwork that they messed up on, a second $400 fee that they say we have to pay, and I still can't even get a phone call or response from the second, no make that third loan officer that's handled our case. Good luck trying to tell their boss because she won't return a call either. What do I have to do in order to refinance and save money. My guess is that they're going to give me another lame excuse and gladly ask for another $400!

larryruiz

USA

Horrible customer service, they pass you from person to person and treat you as though you have no right to question them! They refuse to help solve a problem, always taking the "we're right, you're wrong" attitude. Customer Service Absolutely awful!!!!

Dtruver

USA

I am forced to file bankrupcty because they cannot process a refi, apply cash properly or act in good faith. Customer Service The attorney general and FDIC should review this company and its lending operations. They make collection calls when accounts are current and when asked why "this is a convienance call", right. Never try to refinance with them. They will not use current credit reports but some very cheap system that gets them old data. plus when they deny you, you do not get the letter advising which credit agencies they used -required by federal law. They go through the motions of a refi process only to never write or call you to tell you that they have dropped the ball or you. I also loved having my mortgage checks returned that clearly had a remittance advise, my address and the right amount on them...then hit your credit.

ccoohoh

USA