We relied on bloomstoday.com for my father's funeral floral arrangements as they were recommended by the obituary site echovita. A lot of our friends and relatives used that link on the obituary for the bloomstoday.com and sent floral arrangements to be delivered at my father's funeral. Well, from all the flowers that were ordered and paid for, not a single bloom made it to the funeral at the time they were supposed to be delivered, or later that day or the day after… No flowers were delivered. When I reached out to bloomstoday.com, I was told that they can help me with my order, but all those other people that sent flowers for my father's funeral will have to call themselves…. For my order, the bloomstoday.com lady said she found the delivery confirmation number "but it didn't look right"… She would not provide me with the local florists info so I can address this locally, because she said "bloomstoday.com are the florist and they take responsibility" for the heart breaking failure. And yet, they can't help me with the rest of the flowers, not even to redeliver, unless each person who sent flowers called them directly. Now, my father is gone and buried, we trusted bloomstoday.com to simply do the job we paid for and they failed. This is not a moment we can take back and redo, my father is already buried. Shame on them for allowing such reckless incompetence at people's most vulnerable time!

MCol

Virginia Beach, VA

I SENT FLOWERS VIA THIS ONLINE COMPANY. PAID OVER 100 DOLLARS ONLY FOR MY FAMILY MEMBER TO RECEIVE A CHEAP 10 DOLLAR BOUQUET THAT YOU COULD GET AT A GROCERY STORE. NO ROSES AND NOT THE GRAND BIG SIZE THAT I ORDERED.. BUYER BEWARE

DeeR0116

NYC

BAIT AND SWITCH, CROOKS, "HAVE A BLESSED DAY" HIPPOCRATES, UNETHICAL PRACTICE, WARNING ONGOING $ 9.99 MONTHLY CHARGE TO YOUR CREDIT CARD FOR THEIR BLOOMS REWARD PROGRAM. If you order online, their Blooms Reward Program is pre-populated and when you place your order your price jumps $9.99. I READ CAREFULLY AND SAW THAT I WOULD BE CHARGED $ 9.99 PER MONTH FOR A PROGRAM I DID NOT SIGN UP FOR. I IMMEDIATELY CALLED AND THE GIRL TRIED TO TELL ME THE ORDER HAD ALREADY GONE TO THE FLORIST AND WAS BEING PREPARED. I TOLD HER I JUST HIT THE PROCESS BUTTON, AND WANTED NO PART OF THEIR "BAIT AND SWITCH" MONTHLY PROGRAM, CANCEL MY ORDER, REMOVE ME FROM THEIR REWARDS MONTHLY PROGRAM. WHAT THEY DID WAS UNETHICAL, AND SHOULD BE ILLEGAL. SHE THEN TOLD ME SHE WORKED FOR THE FAMILY OWNED BUSINESS FOR TEN YEARS. I DEMANDED AN EMAIL FOR THE CANCELLATION WITH THE PRODUCT AMOUNT, AND THEY BETTER REMOVE THE $ 9.99 REWARD CHARGE AND NEVER CHARGE MY CARD AN ONGOING MONTHLY $ 9.99 FEE. WHO ORDERS FLOWERS MONTHLY TO BENEFIT FROM A $ 9.99 MONTHLY CHARGE? I DID RECEIVE A CANCELLATION FOR THE AMOUNT OF THE PRODUCT, BUT THE $ 9.99 WAS NOT ON THERE. SHE ASSURED ME IT WOULD BE, I'LL WAIT TILL TOMORROW AND CHECK MY BANK ACCOUNT. SHE HUNG UP WITH "HAVE A BLESSED DAY", WHICH IS A HUGE RED FLAG. YEAH, VERY CHRISTIAN, RIGHT? I DON'T THINK SO!

BEACHPERSON

JACKSONVILLE, FL

HORIBLE! THEY RUINED MY GIRLFREINDS BIRTHDAY!!! DO NOT USE THIS PLACE! IF YOU HAVE THE CHANCE TO PICK SOME OTHER PLACE, DO IT! SAVE YOURSELF THE HEADACHE! IORDERED THE FLOWERS wEDNESDAY FOR A WEEKEND DELIVERY THEY CALLED ME THE DAY THEY WERE SUPPOSED TO DELIVER AND CANCELED THE ORDER AND SAID "SORY" MAYBE WE CAN DELIVER THE NEXT DAY? RIGHT! i WILL NEVER USE THIS PLACE AGAIN!

HORIBLE

USA

Trying to send balloons to a dying man should not be so difficult. Do not waste your time with these people.. It was not until 4 days after the delivery should have been made that they sent me an email, to notify me that my delivery has been cancelled. Thankfully, I still have time to send a little cheer to a dying friend. NEVER AGAIN.

RRighero

USA

Did not deliver the flowers. When asked to deliver free the next day they offered a 50% discount. But they remembered to say, "Have a nice day." There claim to fame is there phones are answered in the US. Maybe they should outsource. Bad service. Bad company.

barryesilver

USA

Absolutely horrible. Ordered flowers for my girlfriends birthday a day in advance with express shipping. Flowers were supposed to arrive on her birthday BEFORE 1pm but did not arrive until 8pm. I contacted customer service multiple times throughout the day, each representative giving me false information and false arrival times. They assured me everything was "ok" since they would refund me the express shipping fee but cant realize the fact that I ordered express for a reason. Made a very irritating start to a special day. Bottom line this website is garbage. I highly suggest staying away from bloomstoday.

snk89

USA

This was a really frustrating and time-wasting experience in terms of customer service. Over a week ago, I ordered six flower deliveries for Administrative Professionals Week. Four of the arrangements were to be delivered to employees at my company yesterday. By noon, only two of the orders were delivered. I called Blooms Today and was told that the two remaining arrangements were to be delivered by a different florist and would arrive before 5pm. I waited and only one of the orders arrived before close of business. When I called Blooms Today this morning about the missing arrangement, the customer service representative said that the system showed the flowers had been delivered. I explained that was incorrect. I had to do a lot of explaining to convince her. After she agreed to process a new order for an upgraded arrangement, I received an email from Blooms Today that the florist claimed the flowers had been delivered and I should call them if this was not the case. I called them back and had to convince a different customer service person that the flowers were never received and essentially repeat my entire conversation from earlier . After that, the flower shop that missed the order called my coworker to confirm she didn't receive the flowers and she had to tell them three times that she did NOT receive the arrangement. (I sit beside her so I overheard her end of the call.) I then called the Flower Shop and they were confused on their end about the order. So it's anyone's guess whether the replacement arrangement will be delivered today as promised by Blooms Today, but it's been a real sh$tshow dealing with them! Thankully I have a good relationship with my co-worker or this would have been really awkward... I usually use Teleflora or FTD and you can be sure I will stick with them going forward!

kdyreyes

USA

I ordered flowers for my mom for Valentine's Day, they never arrived. Of course there is no one to call once you figure out the flowers aren't being delivered. When I finally got hold of them, I had the flowers sent to another address. They charged my account $99.00 by the time they were finished and the bouquet was supposed to be 22.00 as I used a coupon from my entertainment book. They couldn't seem to figure this out even though I explained over and over that I didn't join their flower club. I am still trying to get them to credit my account correctly. I have always used Pro-Flowers in the past and will always use them again. EVEN IF YOU HAVE A COUPON, DON'T USE BLOOMS TODAY!!!!!!

nancycop

USA

Two funerals in one week and both orders were with Blooms Today only because they were placed before I found out how terrible this company is. The first order was canceled without notification and I found this out when I got to the viewing and the flowers had not arrived. They couldn't tell me why the order was canceled but had a different florist deliver them for the funeral the next day for an extra cost to me to have them expedited. The second arrangement was half the size chosen and arrived to the viewing dead. I had to get a complete refund on this order it was so embarrassing! This company holds your refund and I am still waiting complete reimbursement. Do yourself a favor DO NOT USE BLOOMS TODAY!!!

shopaholic1963

USA