The blackbery was a challenge as it took me much to long to set up the phone. The wizard was no help. I continued to get locked out of the system as I went from one application to another. Finally, in desperation I had to use support for 3 days in a row before I got the phone/e-mails completely set up. It's not as easy as it looks and the instruction booklet was not very helpful. My final source of frustration was the fact that I could only use my yahoo mail, which was not my preferred e-mail address to receive mesages on the phone. The T-Mobile will eventually be able to convet hotmail to the blackberry but currently one is limited to yahoo only. I suspect eventually all of the kinks will be worked out. However, if you persevere all of the frustration you've experienced will be just a memory. Again, I recommend if you can test out the blackberry 1st, do it. It will alleviate much of the frustration.