We received this as a wedding gift, and we have never had a moments trouble from it. It fits everything we would like to put in it, it toasts evenly and concise with the level you put it on - the only issue is how bulky it is and how much room it takes up. It just seems like there is a lot of outside that they could have designed into a "slimmer" model. Cleaning doesn't cause me much problems because the crumbs do have a trap that they fall into and it collects almost all of the crumbs. Cleaning outside is extreamly easy...just the wipe of a damp cloth and everything comes off!
Fulks Run, VA