My husband and I received this toaster as a wedding gift almost 3 years ago. We liked the features such as the bagel, frozen and cancel feature. My husband and I freeze our bagels so this feature came in handy. Toasting Evenness This toaster toasted the toaster alright. If you toasted more than two slices of bread, you had to turn down the heat, or the bread would get a little darker than what we liked. Safety The safety of this toaster was alright while it lasted. Sadly, my husband accidentally cut the cord of this toaster with a knife. Thankfully the kitchen has a serge protection so my husband wasn't killed or harmed. The only thing harmed was the toaster, which obviously had the be thrown away and the knife was left with a burn mark in it. Be careful not have your cord close to where you are cutting. :) Ease of Cleaning I would say this is an average ease of cleaning for a toaster. It has a little tray on the bottom to collect the bread crumbs which was very helpful. Durability It worked well while it lasted. Design The design of the toaster is good. You could tell this toaster was made better than most of the toasters you typically find in the store.