I got one of these mixers as a gift for Christmas and was excited because I really wanted a new hand mixer for small projects so I would not have to get out my big stand mixer. I opened it up and plugged it in and turned it on and it started for two seconds, sparked, and stopped working. Immediately you could smell that burnt electrical smell so I knew it was done for. I took it back to the store and exchanged it for a new one and brought it home. I used this one without any problems for about two months. It was nice and worked well enough for the purposes I used it for, like making a batch of cookies or cupcakes. After those two months I went to use it one day while making some cookies and the same thing happened as before, it was fried and done. I called customer service and they were really no help and said it had to be my home that was the problem. Since then I have bought a different brand and have had it for over a year without a problem and my home has not made any other electronic fry.