I have got this blender for more than three years and it is still working in perfect condition. However, I am not a regular user, only once or twice a month. The blender was accidentally cracked by putting hot liquid in so now I try not to use it to blend ice. As advertised, the motor is strong enough for crushing ice but it would take a while to reach the consistency (no big chunks) and sometimes you can smell the plastic being heated up. At this point, just stop for a few seconds then continue. The only thing I do not like about this blender is the assembly process. When I first used it, I couldn't put everything back together in the right order but after a few uses, this has become a routine.
Chapel Hill, NC