Bear River has been absolutely amazing and on several occasions has gone above and beyond what they needed to do. My first example is from two years ago when we had a very bad windstorm the night of the BYU Texas game part of our roof was ripped off was a very small part. Bear River could've been like most other insurance companies and only replaced the part that was damaged instead they paid for an entirely new roof and not going with the cheapest tiles they could possibly find. They did an amazing job actually helped us lower our energy bill during the summer by getting us good high-quality reflective tiles that don't absorb heat. My adjuster has given me his cell phone so that fight ever need to get a hold of an emergency I can. I would absolutely recommend them as a client to anyone who's looking for an insurance company that is going to have your back. As far as most of these complaints I've seen it seems that they are coming from people who are not actually insured by bear River that they are disgruntled because they caused an accident with a client who wasn't sure by bear River and bear River has gone to bat for their clients. Sorry to say but that's what an insurance company is supposed to do. If you want to see the pinnacle of a poor insurance company look at auto owners I not only have had to deal with them as a client being hit by one of their insured people but I know several people who have worked their AR horrible and that isn't just the viewpoint of someone who's had to deal with their claims department on the outside knowing people who work there and actually being friends with them even their employees are miserable. As far as bear River's concern I know a few people who work there as well not only do they take care of me whenever I need them to put the employees were actually happy to do so. So for all the negative reviewers out there who were involved in an collision and didn't just get a check from million bucks right now to guess what that's how the system works the bear River takes care of its clients and that's all that's important to me. Oh and they do it for a fraction of the cost of other insurance companies. And as for the guy at State Farm who told me to come to this website so I could see complaints against bear River guess what I looked at complaints against State Farm and River has a better rating menu. Also if you ever do read this it is just incredibly unprofessional to attack another company in the manner that you did. That is a review I'll be leaving on your site as well. given the time I could right down 6 more ways Bear River has gone above and beyond for me. If you give them a chance like I did I am sure you will agree. Oh for the admin of this site I think it might be helpful to add a button saying you are a customer, I only had the options of being an employee or otherwise affiliated which would make it seem like I'm writing a biased report or that I had only received a free sample. Neither of these are really true I am affiliated with the river and the fact that I am plant and so I suggest maybe you add a button indicating you use the service. Just a suggestion.