I absolutely love this thing! My brother gave it to me eight years ago and I thought it was stupid at first until I made my first cup of hot cocoa. It was so smooth and perfectly heated. People always think I'm silly when I say I have a hot cocoa maker until they try it. I love being able to come home out of the cold and pour in some water and powder then turn it on while I go about my things. Its even better when you need more than one cup made at a time. The appliance is small and doesn't take up much space on a shelf. The cord winds up nicely underneath it to make it even more compact. It is easy to clean and use again and again. It has a simple design that has two options of buttons to choose as well as a pour spout. This is one appliance that I won't give up. It makes life simpler and convenient. The price is reasonable for the product that you get and doesn't leave you regretting your purchase.