Although I generally like (or even love) Aveda's products, Aveda's Sap Moss shampoo was an absolute disaster. First of all, the scent is dreadful. It is one of those polarizing scents that I suspect people either love or hate, and I hated it. Sap Moss is not a bad description -- to me, it smelled like pine trees with a touch of things rotting on a forest floor. Maybe the type of scent you'd put in a man's deodorant. Second, the shampoo somehow managed to dry out my hair without actually making it feel clean. I could almost feel the hair cuticle getting roughed up by the shampoo--very strange. I have normal-to-oily, very healthy hair. This shampoo actually managed to dry it out. With most shampoos, I can skip conditioner and brush my hair when it's dry without any problems. With the Sap Moss shampoo, I had to use conditioner or else my hair would be a rough, tangled mess when it dried. Third, the appearance of the shampoo itself. It's an odd shade of greenish-brown (moss, right?). If any of it drips out, it dries into a rather disgusting brownish glob that sticks quite stubbornly to tile. It also dries out in the 1-liter pump bottles, so you have to unclog the booger-like dried shampoo clogs out of the pump mechanism. Unpleasant.