Poor quality control
I bought the Anderson 3000 at Home Depot.The door came out of the box with scratches. Supposed to have a protective plastic sheeting over the metal parts, but that was not present. Response from Anderson was to send me a bottle of paint for me to use. It did not do a good job. The screen does not tight to the frame, so there is a lot of sag in it.There were some installation issues that were not well explained in the instructions; had to go to third-party websites for helpful instructions (Anderson videos are useless). The door handle came in the box with the door with Anderson instructions. After a long and exasperating effort, I looked at the door instructions and they differed from those in the box. The directions in with the handle indicate that a notch on the apparatus should point down, but the instructions for installing the door indicate that the notch should point to the side. So, incorrect instructions came with the hardware! Once installed, the handle turns straight up (from inside or out) even though it opens only when the handle is turned down. The handle will not lock so that it only turns down (to open). I wondered if there was a problem with the handle since the handle on the display model at Home Depot has a little lever that keeps the handle from going up unless the lever is pushed up. I went to HD to find out if I got the wrong product. I had to talk to 5 people, each time explaining what the problem was. The first 4 said they would talk to Anderson and call me the next day, but no calls. With the last HD guy, The Anderson response was, that is that the way the 3000 handle works. But, the 3000 model on display at Home Depot does NOT work that way, as the lever works to lock the handle from going up. Total frustration
3000
Hudson, WI