I LOVE my Jetblue card and it's pretty much the only card I use for travel. What drew me in was that you end up gaining EIGHT (yes, 8) Jetblue points per dollar spent on Jetblue.com. You simply can't beat that as a tool for accruing Jetblue miles. If you're a committed Jetblue flier, then it only makes sense to get this card (assuming you qualify). You get a 50% statement credit for any purchases you make on a Jetblue flight, and there's no faster way to accrue points. Also, if you can spend $1,000 in the first three months of ownership (and who can't), you get a BONUS 20K miles, which will take you pretty much anywhere. Cannot speak highly enough of this great card! Customer Service I've always had a positive experience with American Express customer service. Efficient and helpful. Available Rates I have what I consider a competitive rate of about 15% on this card. It DOES carry a $40 annual fee, like many Amex cards, but I think it's worth it for such great deals when flying Jetblue!