The first time I had to fly was unexpected and terrifying. My mother died unexpectedly and I had 24 hours to get to her body to say goodbye. After booking a flight for my husband and I we flew out the next day. We flew American airlines and I was so impressed by the flight staff, airport staff and kindness shown to us by American. The pilot was able to land the plane in extreme weather category 3 fog and allowed me to see my mother on time. The pilot made two attempts to land and thanks to American Airlines I got to say goodbye to my mother. Definitely give them 5 stars and everyone was unbelievably friendly and kind. My first flight was a sad experience due of the reason for traveling, but American made it so much better.